Privacy Policy

1. Information We Collect

At AURIQUE, we collect personal information to provide you with an exceptional luxury shopping experience. The categories of information we collect include:

• Personal Identifiers: Your full name, email address, phone number, and billing/shipping address when you create an account, register, or place an order.
• Authentication Data: Profile data received via secure third-party login, including social authentication profile information.
• Transaction & Order Details: Information about the products you view, add to cart, purchase, or return, as well as billing records.
• Technical Data: IP address, browser type, device information, and interaction history with our website stored securely via cookies.

2. How We Use Your Information

We process your personal information under strict security protocols for the following purposes:

• To initialize and manage your secure client portal profile.
• To process, fulfill, and ship your luxury jewelry orders within Bangladesh.
• To issue transaction confirmations, digital invoices, and shipping alerts.
• To process secure payments and refunds through our integrated payment gateways.
• To provide concierge customer care, custom design consultations, and answer inquiries.
• To send newsletter subscriptions and updates on exclusive collections (subject to your consent).

3. Social Sign-In & Authentication

Our client portal utilizes secure social sign-in methods via our authentication provider for passwordless verification. When you log in using your social account:

We securely retrieve your public profile information (such as your name, email address, and profile picture). We only use this data to populate your AURIQUE client profile. We do not access, store, or share your account credentials, private contacts, or personal files.

4. Cookies & Analytics

We utilize cookies and tracking technologies to optimize your navigation, persist items in your shopping cart, and preserve your login session.

Additionally, we compile anonymous analytics regarding website traffic and user patterns to enhance our digital showroom. You can manage your cookie preferences through your browser settings, though disabling cookies may affect certain interactive features of our website.

5. Order & Payment Information

All online financial transactions are conducted securely through our integrated payment processor, a licensed and secure payment gateway in Bangladesh.

When you make a purchase, your payment details (such as credit card numbers, mobile banking account credentials, or internet banking keys) are processed directly by our gateway's highly secure, PCI-DSS compliant encrypted infrastructure. **AURIQUE does not store, see, or process your raw credit card numbers or banking passwords on our servers.**

6. Data Security

We prioritize the protection of your personal information. Our cloud databases are hosted in secure, encrypted datacenters. All data transmission is encrypted using Secure Socket Layer (SSL/TLS) technology.

Furthermore, Row-Level Security (RLS) policies are active on all our database tables, ensuring that clients can only access their own private information.

7. Trusted Service Partners

We coordinate with select third-party service providers to ensure seamless authentication, secure payment processing, order fulfillment, and transactional notifications:

• Database & Authentication Hosting: Secure cloud servers that manage identity validation and user data.
• Identity Providers: Social login networks used for passwordless login.
• Payment Processors: Gateways that securely handle local credit/debit card, mobile, and internet banking channels.
• Email Dispatchers: Services that deliver transactional notifications, receipts, and order updates to your inbox.

These third parties are strictly bound to protect your data and are not permitted to use it for any other commercial purpose.

8. Customer Rights & Data Retention

You have the right to access the personal data we hold about you, request corrections, or request the complete deletion of your account. You can manage your personal details directly within your client dashboard or by contacting our team.

We retain your personal data for as long as your account remains active or as needed to provide you services. Transactional records and billing history are retained for longer periods to comply with tax, accounting, and legal requirements under the laws of Bangladesh.

9. Contact Information

If you have any questions about this Privacy Policy, your data rights, or our security practices, please contact our concierge service: